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Steve is joined by Mark Cobb from computertechsreno.com
Mark can followed of twitter at twitter.com/mytechlife but you need to send a request in order to follow him

Running time: 1:09:01
Added: 15 Mar 2010

Computers worked on:

• Vista PC printing on HP printer with washed out picture, able to print OK from Picassa
• Computer hanging on opening new word document, used Open Office temporarily, eventually traced down to Norton antivirus not being fully removed
• Computer with Keyboard and mouse problems after installing Microsoft Security Essentials
• Problem connecting to HP wireless printer, physically connected the printer with CAT5 cable and Windows 7 found a wireless driver update on the internet to fix problem
• Customer unable to access certain websites, tried assorted things including winsock XP fix, eventually came down to resetting the modem

Topics and Links Discussed:

• Rogue "anti-virus" malware
• The importance of updating Adobe reader and Flash Player
• Problems with bad lot of 2-Wire DSL modems with bad power supplies
• Ordering Windows 7 upgrades from HP
• Process Explorer and Autoruns are part of Windows Sysinternals
• Microsoft security essentials
• AVG anti-virus
• Reselling Antivirus programs and Online backup programs
• Mozy Back-up
• Amazon affiliate links
• Commission Junction is a site that helps with affiliate links
• Carrying RAM on a service call for sale
• When installing RAM, be sure to adjust virtual RAM appropriately
• when using HP wireless printers, Mark will reserve the IP address on the router
• Windows networking
• MiniPE
• Shadow protect backup Vs. Acronis and Norton Ghost
• Facebook advertising
• MalwareBytes anti-malware
• Steven Goulds Cleanup

Voicemails/Emails:

• Tom writes about starting Onsite services and warranty repairs
• Another Tom writes about LookInMyPC for PC Profiling and Diagnostic Reports
• George talks about volunteering time and skills
• Alan asks about making an Ultimate Boot CD for Windows, tutorials can be found here

Steve wants to tell you about his official Computer Repair Tech Website Builder
And remember his Awesome Laptop Repair Videos
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Music provided by Evan King
Notes by Mike Evans at datamike.net