Direct MP3 Download: Call That Girl's Remote Support Show #003 – Building Trust and Money
Lisa Hendrickson shares years of experience about remote support, from software issues and fixes to handling of customers
Ep 3 Building Trust and Money
TIP: When working by yourself for yourself have some money in reserve for when you are ill.
Printer repair remotely
http://callthatgirl.biz/printer-troubleshooting-101-the-easy-stuff/
Prepay tickets for past clients
You don’t know what people are going to buy if you don’t ask them.
Benefits:
- a) Cash flow
- b) Guaranteed repeat clients
Toolbar removal are similar to virus removals
Be clear with the client on:
Time frame expectations
It is a faster and more efficient to fix remotely
The Lady who never stops talking
Sometimes you have to stop the client cold and book an appointment
Google HelpOuts
Controlling fraud and charge backs
Protecting yourself
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