Call That Girl's Office 365 Show #18 – What is Office 365 (recap) Home v Business

Direct MP3 Download: Call That Girl's Office 365 Show #18 – What is Office 365 (recap) Home v Business


Lisa Hendrickson shares years of experience about remote support, from software issues and fixes to handling of customers

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What is Office 365 (recap) Home v Business

Misconceptions

“Magical single package” (poor marketing)

ProPlus plan is DESKTOP APPS ONLY – no email

Lack of tutorials on the technology for techs

Falsehood that migration is easy (“You’re On your own” after DNS records changes)

Advertised space for OneDrive for Business is NOT the same as SharePoint

OneDrive For Biz: 1TB now (unlimited rolling out: http://blogs.office.com/2014/10/27/onedrive-now-unlimited-storage-office-365-subscribers/)

SP: 10GB plus 500MB per user (not entitled to OD4B space; $0.20/GB/month after your allotment)

Windows vs Mac vs Web Apps

Office 2013 for Windows

Office 2011 for Mac

Office Web Apps for all browsers

Limited capabilities compared to desktop apps

The case for Office 365

People with email problems, POP issues, IMAP issues

Customers ditching email servers

Startups with no email system

DW: Customers overpaying for Hosted Exchange

Licensing Options

Small Business v Enterprise v Ala Carte * Master comparison chart: https://products.office.com/en-us/business/compare-more-office-365-for-business-plans

Ala carte best for single needs people

Packages best when multiple functions needed (SP, Lync, etc)

Can just buy office suite alone (ProPlus option)

HIPAA clients: Encryption is ala carte add on for all plans except E3

Vendor Options

Why Lisa uses AppRiver (all support done by them)

Derrick purchases directly through Microsoft (FireLogic handles first level or customer calls Microsoft)

Pricing

Labor hourly (Lisa) vs flat fee (Larger projects, DW)

When each option makes sense

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lisa@callthatgirl.biz

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