Call That Girl's Office 365 Show #24 – Mike Smith From MikeNation.net

Direct MP3 Download: Call That Girl's Office 365 Show #24 – Mike Smith From MikeNation.net

Lisa Hendrickson shares years of experience about remote support, from software issues and fixes to handling of customers

YouTube http://www.youtube.com/callthatgirl

Guest Mike Smith from the Mike Tech Show

CompTIA ChannelCon conference in Chicago, Illinois August 2nd-5th. linkwww.callthatgirl.biz/comptia

Mike will be attending!

Lisa will be attending!

Free promotion code.

Exchange Hosted servers

Manual setup vs auto-discovery

Implementing auto-discovery will make your life so much easier

A record put into the DNS record for auto-discover.

Will automatically configure Outlook, usernames, passwords, IP addresses, etc. Will make your life SOOOO much better!!

Biggest hurdle about client’s DNS is in that they don’t have the usernames and passwords for where they registered their domain.

If they do not have the usernames and passwords for the domain, it is safe to say that they do not own the domain, and the technician then has to work together with the people who own that domain to configure the DNS records.

May have to prove ownership… Can be a hassle to do all the paperwork.

You must ALWAYS turn off the auto-discover on the local server or it will not work with the hosted exchange server.

It does not matter what you try to do to get this to work, local server will always win.

If you have two auto-discovers in the pool, one local, and one exchange, the local will always win.

True synchronization takes care of streamlining calendars, contacts, and email messages without a data limit with ActiveSync in Exchange.

Office 365 and Hosted Exchange — Separate ideas, even though they are together.

Boxed product on the shelf should not be used by businesses. Is intended mostly for the home user.

Subscription model, home and student.

If you need to upgrade, just buy the license for the full subscription.

Encrypted emails and compliance issues.

Cannot send any emails over the Internet that contains personal information for risk of breaching compliance.

Toolbar option allows to send message encrypted.

Secure link.

When meeting with a client

Check their Internet speeds–Get them on good Internet connection with good speeds if they are not already.

Get a copy of their phone and Internet bills, contracts

Can we save them money by moving them to a cloud based phone system?

Managed IT vs Break/Fix

Higher hourly rates vs quarterly retainer rate

Difference between a contractor and a consultant is $125 an hour.

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lisa@callthatgirl.biz

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