Call That Girl's Office 365 Show #25 – A Visit From Carey

Direct MP3 Download: Call That Girl's Office 365 Show #25 – A Visit From Carey

Lisa Hendrickson shares years of experience about remote support, from software issues and fixes to handling of customers

YouTube http://www.youtube.com/callthatgirl

Guest speaker Carey Holzman builds his own computers, gaming computers, and specializes in hardware.

CompTIA

Office 365

Cloud-based Office software

Home – $99

Business

Six editions

Outlook comes with all products, but if you want to be able to efficiently use your email you may need to purchase Exchange, business class email, or formerly known as Hosted Exchange.

When do you move a client from Google to Outlook/Exchange?

NOT TO SAVE MONEY.

When they are having a problem and it makes more sense for them to be on Exchange.

Office 365 is not a fit for everybody.

Consequences and limitations of the cheaper versions

Troubleshooting example

Five computers using the licensing for one subscription to a licensed product.

Someone found a computer by the dumpster and wanted someone tofix it so that they could use it–they never want to pay.

Updates can fix OR break a system.

Windows 10 Adware/Potentially Unwanted Products

If you do not know what you are doing, DO NOT DO IT. Take your time, learn it the right way. Ask Lisa!!

Interview your clients before recommending software:

What are you already using?

Does it work?

If yes, don’t mess with it!!

Plans for expansion?

Budget?

Don’t sell them the computer that YOU want: Sell them what they NEED and what is right for THEM.

Listen to the client’s needs; Fill those needs.

You don’t need to have all the answers, but you need to have the ability to find those answers. Takes knowing the right questions to ask, knowing the right people, or knowing where to look.

TeamViewer using Outlook–and antispyware… headache!

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lisa@callthatgirl.biz

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