Direct MP3 Download: Podnutz Daily #302 – Call That Girl's Remote Support Tips
Podnutz Daily #302 Show Notes
Today Lisa Hendrickson (callthatgirl in the Podnutz Forums), from CallThatGirl in Minneapolis Minnesota returns to the show to talk about her growing remote support help desk business. Lisa’s first appearance was on Podnutz Daily #274 and she can be heard from again later on Podnutz Daily #316.
Discussion Topics:
- Three-year evolution of her business into what it is now
- Opening multiple branch locations with 7 new employees
- Affiliate partnerships
- Tweaking corporate call center methodology for residential and small business support
- Call That Girl Remote Support Book
- Importance of customer service and policy consistence
- Online customer agreement
- Backup important customer data
- Microsoft Security Essentials gave her too many problems– not robust enough –wen she gets too many call-backs on a product she stops using it
- SUPERAntiSpyware came to the rescue
- Google Chrome and AVG antivirus not a good combination, complicated by problem with removal tool
- LogMein Free compared to LogMein Rescue and usage
- Remote virus removal
- Up-selling opportunities
- Podnutz.com/callthatgirl
- Pricing and billing
EMAIL (mail@podnuz.com):
- John gives a BIOS tip for disabling FDD to speeding up windows installer.
- George writes about getting his first adwords customer.
- Dale thanks Steve C and the Podnutz community for helping him to discover and follow his passion.
VOICEMAIL (707-6podnut):
No calls in the queue today. Call us and leave a message. We want to hear from you.
Would You Like To Support Podnutz?
You can support Steve’s efforts to produce all the Podnutz shows by using these affiliate links when making an online purchase:
podnutz.com/newegg podnutz.com/amazon podnutz.com/ebay
- Talk to other Podnutz fans on teamspeak using these credentials– podnutz.instantts.net port 4201
- Go here for DoorToDoorGeek’s Spreadsheet with all Android App Adicts app picks
- Get Podnutz T-shirts and hats here!
- Looking for a great tech resource and informative interaction? Check out the Podnutz Forums!
- Go here for links, compiled by Mike Evans at datamike.net, to commonly referenced resources on Podnutz
