Direct MP3 Download: The Computer Repair Podcast #131 – Consultant, Break/Fix or MSP
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Computer Repair Podcast #131 Video
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- Consultant: a person who gives professional or expert advice.
- Break/fix
The term break/fix refers to the fee-for-service method of providing information technology repairs to businesses, in which a customer calls up a service provider to do an upgrade of a computer program, software product, computer, or a repair of something computer-related like a printer or drive array that is broken, the IT provider offers a solution or repair, and bills the customer for the work done.
The alternative to break/fix is managed services which is basically a service plan, where the customer pays a regular fixed amount for all general maintenance and only pays for extraordinary or extreme repairs or unusual conditions. The equivalent practice in the consumer market is that of out-of-warranty appliances, where the customer can pay for repairs as needed or they can buy an extended warranty.
