Direct MP3 Download: The Computer Repair Podcast #249 – Auditing Process for New Client
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John Dubinsky from Maven Group
Chris Carruthers from Remote Support Tech Team
Computer Repair Podcast #249 Video
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Topic: How to go about auditing a new client when it seems overwhelming and you don’t know where to start.
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Links:
Unconvention 2017:
Thanks is not a strong enough for Matt, Corey and Dave. I will definitely
Matt Rodela: TechSiteBuilder (John and Jeff are customers)
Corey Fruitman: Instant Housecall
Dave Greenbaum: Dr. Dave
John Tip:
Shout Outs: Mike (who is the key), Michael (who kills the Malware), Anton (who has the tool), Matt (it’s a Jeep thing), David (there is a checklist right) , Taran (West Coast beer man), Paul (the NetTool) and everyone else.
Netool – Network Engineering Tool (Thanks Paul from keyescomputer.com)
Chris: Manage customer expectations:
Manage Unreasonable Customer Expectations
Tips for Managing Customer Expectations
Jeff: Computer Life. 1 Computer Year = 15 Years
Start with a network overview:
Performs a ping sweep and displays live devices.
- Fully supports both IPv4 and IPv6 discovery.
- Detects hardware MAC-addresses, even across routers.
- Detects hidden shared folders and writable ones.
- Detects internal and external IP addresses.
- Scans for listening TCP ports, some UDP and SNMP services.
- Retrieves currently logged-on users, configured user accounts, uptime, etc.
- Supports remote SSH, PowerShell and VBScript command execution.
- Launches external third party applications.
- Exports results to HTML, XML, JSON, CSV and TXT.
- Supports Wake-On-LAN, remote shutdown and sending network messages.
- Retrieves any system information via WMI, remote registry, file system and service manager.
Mike at Mike Tech Show likes Newt
Questions to Ask (good resource to start) Informed IT
Servers (anything virtual)
DMARC (demarcation point) – where is it?
Routers, Switches, NAS, Access Points
Printers, Scanners, Copiers
Phone, Fire, Security, Elevators
Is this the only office? (Satellite Office)
How is the contact person?
Remote Access?
ISP Info
Domain Name
Passwords
Line of Business Application
Hardware/Software VPN
Email, Domains, DNS
IT Budgeting Thoughts:
Creating an IT Budget: A Technology Plan
IT budgeting: The smart person’s guide
The art and science of creating a killer IT budget
