Podnutz – The Computer Repair Podcast #249 – Auditing Process for New Client

Direct MP3 Download: Podnutz – The Computer Repair Podcast #249 – Auditing Process for New Client

Live Call-In Show for Computer Repair Techs every Sunday at 4:00-5:30pm EST

Hosted by: Jeff Halash from TechNutPC.com

Google+ Jeffery Halash

Twitter: TechNutPC  

John Dubinsky from Maven Group

Chris Carruthers from Remote Support Tech Team

Computer Repair Podcast #249 Video

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Topic: How to go about auditing a new client when it seems overwhelming and you don’t know where to start.


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Unconvention 2017:  

Thanks is not a strong enough for Matt, Corey and Dave.  I will definitely

Matt Rodela: TechSiteBuilder  (John and Jeff are customers)

Corey Fruitman:  Instant Housecall

Dave Greenbaum: Dr. Dave


John Tip:

Shout Outs: Mike (who is the key), Michael (who kills the Malware), Anton (who has the tool), Matt (it’s a Jeep thing), David (there is a checklist right) , Taran (West Coast beer man), Paul (the NetTool) and everyone else.


Netool – Network Engineering Tool (Thanks Paul from keyescomputer.com)


Chris:  Manage customer expectations:

Manage Unreasonable Customer Expectations

Tips for Managing Customer Expectations


Jeff:  Computer Life.   1 Computer Year = 15 Years


Start with a network overview:

SoftPerfect Network Scanner

Performs a ping sweep and displays live devices.

  • Fully supports both IPv4 and IPv6 discovery.
  • Detects hardware MAC-addresses, even across routers.
  • Detects hidden shared folders and writable ones.
  • Detects internal and external IP addresses.
  • Scans for listening TCP ports, some UDP and SNMP services.
  • Retrieves currently logged-on users, configured user accounts, uptime, etc.
  • Supports remote SSH, PowerShell and VBScript command execution.
  • Launches external third party applications.
  • Exports results to HTML, XML, JSON, CSV and TXT.
  • Supports Wake-On-LAN, remote shutdown and sending network messages.
  • Retrieves any system information via WMI, remote registry, file system and service manager.


Mike at Mike Tech Show likes Newt


Questions to Ask (good resource to start) Informed IT


Servers (anything virtual)

DMARC (demarcation point) – where is it?

Routers, Switches, NAS, Access Points

Printers, Scanners, Copiers

Phone, Fire, Security, Elevators


Is this the only office? (Satellite Office)

How is the contact person?

Remote Access?

ISP Info

Domain Name


Line of Business Application

Hardware/Software VPN

Email, Domains, DNS


IT Budgeting Thoughts:

Creating an IT Budget: A Technology Plan

IT budgeting: The smart person’s guide

The art and science of creating a killer IT budget

How to Create the Perfect IT Budget in 6 Easy Steps

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