Podnutz – The Computer Repair Podcast #250 – Customer Relationship Management

Direct MP3 Download: Podnutz – The Computer Repair Podcast #250 – Customer Relationship Management


Live Call-In Show for Computer Repair Techs every Sunday at 4:00-5:30pm EST

Hosted by: Jeff Halash from TechNutPC.com

Google+ Jeffery Halash

Twitter: TechNutPC  

John Dubinsky from Maven Group

Robert Lavell from UpperCase Computer Solutions

Computer Repair Podcast #250 Video

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Topic: CRM or leads databases how to use them, keep up to date, etc

 

Sign up to be a guest on The Computer Repair Podcast or Podnutz Daily by sending an E-Mail to Guest@Podnutz.com

 

Links:

John Tip:

SSD Bandwagon – I am on it.

Western Digital Brand – fan boy.

WD 512GB My Passport SSD Portable Storage – USB 3.1 – Black-Gray – WDBK3E5120PSL-WESN

WD Blue 250GB PC SSD – SATA 6 Gb/s 2.5 Inch Solid State Drive – WDS250G1B0A

Keep in Mind there is 2D and 3D NAND which will definitely make the cost fluctuate and specifications vary.

 

Why one vendor and why WD?  

– One brand to master and product line to learn.

– Good software for management and consistent firmware upgrades

– Good manufacturer support software

– Simple online RMA platform as needed

 

Choose a vendor that provides the above and meets your requirements.

 

You will need a dock for desktop and server installations:

ICY DOCK DUAL Tool-less Dual 2.5 to 3.5 HDD Drive Bay SSD Mounting / Kit / Bracket / Adapter – EZ-Fit Lite MB290SP-B DUAL (SSD Bracket Dual x2 Unit Package)

 

Robert Tip: UBNT

Jeff Tip:  Do not be cheap.  Use quality products.

 

What is CRM

What is a leads database

CRM Platforms

https://www.prosperworks.com/

+1000 more (Zoho, SalesForce, Insightly,  Nutshell)

 

Computer Related CRM:

BusyBench

RepairShopr

AutoTask

CommitCRM

 

John Thoughts:

  • Pick a niche that works with your customers.  Remember to consider compliance (medical, legal), business hours (restaurants)
  • Pick a platform the works for your business.  Solo tech? Multiple Employees?  Growth, etc..  
  • Pick a location and review its economic stance before choosing leads database.  
  • What type of client are you looking to generate?  Home, Business.  Can you build off a local referral?  Is a shotgun approach OK?

 

Robert has great thoughts (worth the listen)

 

Technibble Computer Business Kit

 

Generating Leads (customers) – key points:

Touch with Value not with marketing.

In face marketing (Rob @ Costco) works better than mailing or emailing.

Know the value of your client vs. the effort you need to take care of that client.

Do not spam your clients.  Always provide value.

 

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