Direct MP3 Download: The Computer Repair Podcast #256 – Channel Friendly
Live Call-In Show for Computer Repair Techs every Sunday at 4:00-5:30pm EST
Hosted by: Jeff Halash from TechNutPC.com
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Twitter: TechNutPC
John Dubinsky from Maven Group
Computer Repair Podcast #256 Video
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Topic: What does Channel Friendly mean?
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Links:
John Tip:
Prepare your customers’ expectations AND do your own research.
i.e. Comcast
Channel Friendly – John’s thoughts:
- Vendor must sell a solution focused on optimizing my customers business and therefore my business.
- Vendor must make my job easier and thus make technology easier for my clients.
- Vendor must make me the champion in dealing with my clients.
- Vendor must be clear & flexible on pricing and programs. (I only do month to month)
- Vendor must be clear on product.
- Vendor must be clear on what I should not do.
- Vendor relationship must be easy. a simple program that is easy to understand and does not require a bunch of BS to manage (or a full-time employee).
- Vendor should focus on the partner, not the sale. Sales will take care of themselves with happy partners that have happy for clients.
- Product is easily accessible for all (open mesh) or have a low barrier to entry with benefits through growth. DO NOT cut support.
- Partner should have benefits of direct support, advanced communication, direct contact at company.
- The partner must be a good partner back to the vendor. Let’s work as a team. Provide feedback based on yours and your customers use.
- IMPORTANT: Treat the vendor like you want them to treat you. Do not treat your vendors like your customers may treat you.
Resources
10 Tips For A Successful IT Channel
No Easy Way to Define ‘Channel-Friendly’
What do channel partners really want from vendors?
The keys to a strong vendor/channel partner relationship
Remote Desktop Issue
Remote Desktop Record Software
Solutions:
Basics – You can add an extra layer of authentication and encryption by tunneling your Remote Desktop sessions through IPSec or SSH. IPSec is built-in to all Windows operating systems since Windows 2000, but use and management is greatly improved in Windows Vista/7/2008 (see: http://technet.microsoft.com/en-us/network/bb531150 (link is external)). If an SSH server is available, you can use SSH tunneling for Remote Desktop connections. See https://kb.berkeley.edu/kb1266 (link is external) for more information on IPSec and SSH tunneling.
Preferred: Use a VPN
How to get those home clients?
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Music By Jim Holley
