Direct MP3 Download: The Computer Repair Podcast #300 – Burnout
Learn How To Run Your Computer Repair Business
Hosted by: Jeff Halash from TechNutPC.com
John Dubinsky from Maven Group
Ian Alexander from SyncroMSP
James Pinto from OurNerd
Paco Lebron from ProdigyTeks
Computer Repair Podcast #300 Video
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Topic: Burnout is a real thing that happens to all of us no matter what we do. How do we recognize IT and what can we do to fix IT.
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Free Forms to help you in your I.T. Business
2019 ANNUAL – TECHCON UNPLUGGED
Sept 20th-22nd 2019
Grand Rapids MI
Links:
John Tips
**PRILOCK CREATED THE MOST EFFICIENT SECURITY AWARENESS & PHISH SIMULATION DELIVERY PLATFORM IN THE INDUSTRY Heard about on TWIT network. Use it? Got something better? Let me know.
Call to action: john@mavengroup.net
Spotify is back on ROKU.
Side Note – you can now connect your Roku to your Google Home app and control it via voice.
Managing Network Vendor Diversity: The MSP Challenge
Jame Pinto
If you image a hard disk drive remember to disable encryption.
** Record your recovery key!
Ian Alexander
Life Hack – Drink Water to keep moving… to the restroom!!
Jeff Halash
Have a backup/backout plan prior to performing technical work (Example – Switching Drives In NAS)
Paco LeBron
Vehicle maintenance – important for success
TOPIC – BURNOUT – PRESSURE – PASSION
Reasons For Burn Out
- Regulation (HIPAA, PCI, Etc.)
- Documentation (for regulation)
- Customer’s not taking security seriously
- Combatting the ever increasing threat from the internet
- Feeling inadequate in experience, knowledge, understanding of certain aspects of IT
- Not being able to take a true vacation
- Worry about customer’s data/security, usually more than the customer themselves
- Wearing all of the business “hats”
- Worn out of always fixing problems
Success starts with YOU and how YOU take care of yourself.
Exercise – Eat Well – Sleep
Burnout- How to mediate Disaster and Crisis
- Disaster-Can’t do Business/Immediate Response
- Crisis-Limits ability to do business/4Hrs
- Annoyance-Creates Business Inconvenience/1-2 Day
- Task- Anything that doesn’t fall into the upper 3 on the list
Minimize the above
- Backups or Alternatives/Extra printers or Hotspots
- Disaster Planning/Customer Created
Regulation
- You are not responsible for compliance/ You can assist them in their compliance needs. i.e. Documentation
Customers not taking security seriously
- Security is up to the customer
- You can only give them options
Feeling Inadequate
- If you’re not feeling inadequate you’re not doing anything
Not being able to take a true vacation
- Where there is a will there is a way to take a vacation/Finding, someone, to cover you while you’re gone/You might have to pay them
Wearing all the Business Hats
- Standardizing your process and use vendor support
- Doing too many services making you too busy
- Don’t let your customers treat you different than other businesses
- Reach out to other techs. Build a group.
- Prepare to be efficient. Prior Planning/I can’t fix it if I don’t know
- Policy – If you are closed, we are closed.
- Not all business is good business
- Just say no.
MISC
- Ruby Receptionists
- GoAnswer
- VA – Virtual Assistant
Music By Jim Holley
