Direct MP3 Download: Podnutz Daily #316 – Call That Girl Joins Us Again
A podcast for computer repair techs, BY computer repair techs!
Today, Lisa Hendrickson (callthatgirl in the Podnutz Forums), a returning and frequent contributor to the Podnutz community, joins us from CallThatGirl in Minneapolis Minnesota. Lisa’s business, stemming from her remote support based business strategy, has seen accelerating business growth since our Podnutz Daily #274 visit.
Tim Kelly, Tim’s Computer Repair, is guest hosting today, filling in for vacationing Steve C.
Discussion Topics:
- Timster introduces the topic of a virus that causes documents and photos to disappear that is discussed in more detail later in the show.
- Lisaupdates us on her business growth
- Five new employees
- Need for assistant manager
- Remote support strategies
- Marketing opportunity
- Multiple shop locations
- On-the-road and bench tech management
- Mac specialist
- OS research specialist
- Scheduling and pricing
- Apple Virus Repair
- Remote Support
- Virus evolution
- Review of how CallThatGirl remote strategy evolved
- Snowy winter isolation
- Develope interview process
- Determine Internet connectivity capability
- Learn how to walk through process in your head
- Restore Internet connectivity
- Help people configure routers
- Installation of Windows
- Fix Blue-Screen-of-Death
- Setup new computer–move data from old to new computer, setup software
- How to fix Blue-Screen-of-Death remotely
- Get error code and try to figure out the problem
- Boot into safe mode with networking
- Work with customer to do things if cannot get in with networking
- Managing and training staff
- Manual of operations
- Be available to support staff
- Dealing with change while maintaining consistency
- Removing viruses remotely
- unhide.exe
- Call That Girl – Guide To Remote Support — 2nd edition available
- FixingOpen-With virus — getting to Internet outside the browser
- Team support tools
- Most frustrating thing about remote support — training
- Have to be patient
- Establish proper knowledge level
- Be willing to repeat yourself
- Live Chat and Tracking Support Software
Comcast-Noton installation — user worning blog post
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- Social media/networking
- Need to enjoy being social
- Evolved gradually
- Blogging core of her social media Call That Girl’s Guide to Social Media eBook how to guide
- Enjoy writing and be a story teller
- Find what is good for you
- Lindedin.com
- Branding
- Landing big accounts, growth, and balancing the stress
- Affiliate marketing
- Interns
- Social media/networking
EMAIL (mail@podnutz.com):
- Jeff asks if a flat screen LCD monitor is fixable or is it cheaper to buy a new one. New one is cheap. Tim and Lisa discuss the monitor control center setups in their shops.
- Elane asks the advisability of re-soldering CMOS battery holders on laptop motherboards.
VOICEMAIL (707-6podnut):
- DoorToDoorGeek gives a tip for backing up Google Docs automatically with GoogleCL.
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