Direct MP3 Download: Call That Girl's Office 365 Show #18 – What is Office 365 (recap) Home v Business
Lisa Hendrickson shares years of experience about remote support, from software issues and fixes to handling of customers
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What is Office 365 (recap) Home v Business
Misconceptions
“Magical single package” (poor marketing)
ProPlus plan is DESKTOP APPS ONLY – no email
Lack of tutorials on the technology for techs
Falsehood that migration is easy (“You’re On your own” after DNS records changes)
Advertised space for OneDrive for Business is NOT the same as SharePoint
OneDrive For Biz: 1TB now (unlimited rolling out: http://blogs.office.com/2014/
SP: 10GB plus 500MB per user (not entitled to OD4B space; $0.20/GB/month after your allotment)
Windows vs Mac vs Web Apps
Office 2013 for Windows
Office 2011 for Mac
Office Web Apps for all browsers
Limited capabilities compared to desktop apps
The case for Office 365
People with email problems, POP issues, IMAP issues
Customers ditching email servers
Startups with no email system
DW: Customers overpaying for Hosted Exchange
Licensing Options
Small Business v Enterprise v Ala Carte * Master comparison chart: https://products.office.com/
Ala carte best for single needs people
Packages best when multiple functions needed (SP, Lync, etc)
Can just buy office suite alone (ProPlus option)
HIPAA clients: Encryption is ala carte add on for all plans except E3
Vendor Options
Why Lisa uses AppRiver (all support done by them)
Derrick purchases directly through Microsoft (FireLogic handles first level or customer calls Microsoft)
Pricing
Labor hourly (Lisa) vs flat fee (Larger projects, DW)
When each option makes sense
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