Call That Girl's Office 365 Show #19 – Office 365 Migration & Support Concepts

Direct MP3 Download: Call That Girl's Office 365 Show #19 – Office 365 Migration & Support Concepts

Lisa Hendrickson shares years of experience about remote support, from software issues and fixes to handling of customers

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title: Office 365 Migration & Support Concepts

·       “The Other Upsells”

·       Encryption (HIPAA)

·       Difference between encrypted at rest (no add. cost) and end to end transmission encryption (Azure Rights Management)

·       Archiving

·       Legal / backup archiving different from IN Place Archive

·       Lync (E3/E4 licensing for PBX tie in; we use CallTower)

·       Additional SharePoint space ($0.20/GB/month)

·       Office ProPlus leasing (Biz Premium, E3, ala carte)

·       Planning concepts

·       Determining needs

·       What issues are they having right now in email/Outlook?

·       Current email host (Exchange? POP? IMAP? Google Apps?)

·       Seat counts

·       Licensing mix

·       AD sync or not

·       Shared calendars, contacts, public folders?

·       Going manual or automated (DW vs LISA approach)

·       Planning migration schedule

·       Onboarding training (technical & end user)

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lisa@callthatgirl.biz

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