Direct MP3 Download: Podnutz Daily #477 – Shayna Pittman from Red Agent Solutions
A Show for Computer Repair Techs by Computer Repair Techs
Jeff Halash from TechNutPC.com Talks to Computer Technicians
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Twitter: TechNutPC
Email: PodnutzDaily@Podnutz.com
Shayna Pittman from Red Agent Solutions
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How I made it in the Field
- By accident (my parents bought a computer a did not want and ITT not having multimedia at the time had no choice but networking)
- Since 2007 as a student and newbie professional
- Associates in Computer Networking Systems and have one more year left to get a Bachelors in Digital Investigations (on hiatus now)
- My first job was really not in tech but in customer service which allowed me to open up to people, got a feel of how to handle customer interactions
- Started computer repair through family and word of mouth, my first break was volunteering for a CPA and I have gotten so much experience from her that opened many doors this coming year (including having my own office) don’t want to be the (wo) man in the van or a pizza tech lol
The Computer Repair Life
- This was my better year which is giving that motivation to keep it pushing
- Still most of clients are word of mouth but have gotten some that found me online
- I do have the CPA of which I support her network, server and all I keep it clean, running, not too many issues, every December I just assist her in ensuring she is straight for the upcoming season
- Niche right now is computer repair (break/fix) but next year focusing on providing some managed service programs or services along with break fix
- Small business and residential temporarily
- This year I am doing homework – shopping for RMM, AV partnerships, hardware partnership such as Watch Guard, my Main Toolbox,
- I want to figure out my own standard way of doing things and using a specific solution to support my customers and clients
- Business Stack
- CRM: Repairshopr
- Invoicing: RepairShopr
- Considering Purchasing Tech Suite
- Email – Office 365
- Mail Chimp
- Tools: D7II, Fabs, Parted Magic, Fabs, UVK . Hitman pro, Malware Bytes, Avast
- Data Recovery – Get Data Back
- Imaging: Atronis
- RMM: Tested N-ABLE, Tested Ninja, Tested GFI, Tested Comodo, Naverisk
- Right now Manual Jobs but can’t do it forever
- Payment Options: Cash, Paypal, Check (only clients, not one off customers
- Business Cards: Vistaprint
- Advertising: currently part time so only word of mouth, occasional mail drop with flyers, social media, google my business
- Accounting: testing Wave https://www.waveapps.com/
- Reseller agreements: Carbonite only for residentials
The Process – I live by it . . . kind of paranoid. . Customers like to blame to get out of paying - When receiving computers, I take notes and pictures of the state it was brought in and make customer aware if I notice anything when they are in the office
- Educating customers, and no they don’t listen all the time
