The Computer Repair Podcast #270 – Getting Help

Direct MP3 Download: The Computer Repair Podcast #270 – Getting Help

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John Dubinsky from Maven Group

Computer Repair Podcast #270 Video

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Topic: How to ask for Help in your Business

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I.T. OWNER’S COMPASS

Get Help Navigating your IT Business

August 24-26, 2018 in Chicago Illinois

Links:

HOW TO GET HELP TO GROW YOUR TECHNOLOGY BUSINESS

• Resources for business and technology issues and growth

1. Ask for help correctly

1. 1. Provide all the necessary information.  Infact, provide more information than necessary.
   2. Do not ask for help like your customers ask you.
   3. Remember, you asking asking for someone’s time and effort.  You will get back what you put in.
   4. Do not be a jerk… please.
2. Vendors

1. 1. Document your primary vendors support contact info (email, phone, website).
   2. Use the tools they provide to help you… correctly.  Do not use an RMA form to ask for support, etc.
   3. Loop in your sales representative (i.e. cc, etc.).  A good rep will appreciate this to keep them on top of product issues and your account.
   4. Try to get an advocate at the company.  If you deal with a good support rep that is knowledgeable ask for their extension or direct email.  Then respect it.
   5. Ask your sales rep what they see other customers doing.
2. Podcast – there IS a podcast providing the information you are looking for

1. 1. Defensive Security Podcast – Malware, Hacking, Cyber Security & Infosec – defensivesecurity.org
   2. Frankly MSP – auvik.com/franklymsp
   3. IT Provider Network – The Podcast for Growing IT Service Providers – itprovidernetwork.com
   4. Help Me with HIPAA – helpmewithhipaa.com
   5. Mike Tech Show – mikenation.net
   6. Rework – rework.fm
   7. Security Now (MP3) – twit.tv/shows/security-now
   8. Sysadmin Today Podcast – sysadmintoday.com
   9. Podnutz Daily – A Day in the Life of a Computer Repair Tech – podnutz.com
   10. Podnutz Pro – podnutz.com
   11. Podnutz – The Computer Repair Podcast – podnutz.com
2. Join a Community: Facebook, G+, Bleeping Computer, Linked In

1. 1. Ask for help correctly.
   2. Computer Repair Podcast Group (Secret Facebook Group)
   3. Follow up.  Respond to those that try to assist and post your results to help others.  Remember, you are trading time and knowledge.
   4. Search for the ones that fit your style (serious, funny, etc.), business (medical, dental, etc.) and follow your primary vendors.
2. Public Resources

1. 1. General:  SBA
   2. Mentor: SBA or SCORE
   3. State and Federal Guides:  Example
   4. Call the government… you are paying them to help you whether you use them or not.
2. Have someone else do it for you (you are not the only person that needs what you need)

1. 1. Local colleges – intern, research study, etc.
   2. Hire a Professional: Get a CPA
   3. Use a Service – TechSite Builder – Concierge
2. Create a MasterMind Group

1. 1. Find some other techs that do what you do and service similar clientele and setup a monthly or quarterly meeting to hash out questions, issues and simply communicate.
2. Other

1. 1. Go back to school.  Take some classes or training
   2. List of 34 resources: Small Business Advice
   3. Your bank.  If you do not have one, check with 2 or 3 to see if you get the same advice.
   4. IT Training That’s Effective & Entertaining – itpro.tv
   5. Learn a new skill online, on your time – lynda.com

Music By Jim Holley